Arrangement
All tours on this website are arranged by TN24 in cooperation with local suppliers.
Registration
The agreement is binding on both parties when the payment or deposit has been paid. By paying, the customer confirms that he accepts the terms and conditions of the product purchased as stated on the website.
Payment
The full amount of the tour is to be paid before departure. Normally when booked. In the off-season postponed payment may be offered.
Payment using credit cards
Credit card fees will be applied on checkout and will be equal to the fee charged by the provider.
Cancellation/Changes
Cancellation more than 28 days before the tour: 100% refund.
Cancellation more than 48 hours before the tour: 75% refund.
Cancellation less than 48 hours before the tour: no refund.
Failure to show: no refund
Captain's cancellation
Should the captain estimate that the trip can not be executed safely and comfortably, the trip may be cancelled. You will then receive a 100% refund.
Complaints
Complaints should be made directly to TN24 so that the complaint can be remedied as soon as possible and with the least inconvenience to the customer. See Contact
Law applying
All claims against TN24 are to be settled according to danish law. Complaints or cases that cannot be settled by the danish Travel Complaints Council, shall be settled by the Maritime and Commercial Court in Denmark.
Payment details:
Bank Nordik
Account: 6460 0002008914
SWIFT: FIFBFOTX
IBAN: FO5464600002008914